Personal Training Terms & Conditions

Personal Training sessions will last 60 minutes unless otherwise agreed before each session by both parties.

The Trainer will create an exercise program geared to the Client’s fitness level and experience in order to meet the Client’s objectives.

The Client agrees to indemnify and hold harmless Firefly Pilates and Sam Moore for any injuries, illnesses, and the like experienced as the result of the Client’s Training Sessions.

While Sam Moore of Firefly Pilates fully believes exercise, specifically personalized to the Client, is beneficial to the Client’s health and wellness, the Company and its Trainer cannot guarantee the results of Training Sessions. Firefly Pilates makes no representations and/or warranties that the Client will lose weight, gain muscle mass, be able to engage in any specific physical and/or athletic activity, or will attain any other particular and/or specific results. Sam Moore strongly encourages the Client to follow a healthy diet in conjunction with the training program.

The Client agrees to sign the provided PAR-Q form and update it when any health or personal information changes.

Training sessions may include, but are not limited to, the following activities; taking physical measurements, reading oxygen levels, taking blood pressure, testing of physical fitness; exercise; aerobics and aerobic conditioning; massage and soft tissue mobilisation; cardiovascular training; resistance training on the mat or the Pilates Reformer; discussing diet, and stretching.

The Client shall provide twenty-four (24) hour notice of any necessary cancellation of a scheduled Training Session. Failure to provide twenty-four (24) hour notice shall result in the Client being charged the full rate for the cancelled/missed Training Session.

Sam Moore, Firefly Pilates, will endeavour to also provide the Client twenty-four (24) hour notice of any scheduled Training session that may need to be cancelled; however, there may be instances where this is not practicable, and such would not constitute breach of this Contract on behalf of the Company.

Clients arriving late will receive the remaining scheduled session time, unless other arrangements have been previously made with Sam Moore.

Should you choose to purchase a pack of sessions in bulk, the expiration policy requires completion of all personal training sessions within 3 months from the date of initial purchase. Personal training sessions are void after this time period and a refund will not be given.

No personal training refunds will be issued for any reason, including but not limited to relocation, illness, and unused sessions.

The Company and the Trainer declare and confirm that it is the intention of the parties that the Trainer shall have the status of a self-employed person and shall be responsible for all income tax liabilities and national insurance or similar contributions in respect of his or her fees and accordingly the Trainer hereby agrees to indemnify the Company in respect of any claims that may be made by the relevant authorities against the Company in respect of income tax and national insurance or similar contributions relating to the Services under this Agreement.

Firefly Pilates will take out and maintain throughout the term of this Agreement, Public Liability Insurance coverage (minimum £5 million cover) with an insurance office of repute to protect themselves against any liabilities arising out of this Agreement.


During face-to-face training appointments clients understand the following:

They understand that following a COVID-19 infection, they have to be completely free from symptoms for at least 7 days and have had a negative test result before returning to exercise. After a recent COVID-19 infection, Firefly Pilates may ask me to provide an “approval for exercise” form from my Doctor. Clients understand that my session plan may have to be adapted according to my physical abilities and strengths. COVID-19 can impact my physical health in many ways and I accept that I may need to return to exercise in phases. This may include half hour sessions instead of a full hour.

If the client or anyone in their household has experienced a fever, shortness of breath, loss of sense of taste or smell & dry cough within the last 14 days, they will not attend Firefly training sessions until they can prove a negative test result.

If the client has been in close contact with anyone with confirmed COVID-19 they will not attend Firefly training sessions until such time that a negative test result is shown.

This website contains browser cookies which in the case of Firefly Pilates are used for tracking website usage (Google Analytics) – frequency of pages visited to help us identify and improve content.

None of these browser cookies can identify you personally, including your computer’s IP address – the only place on this website where personal data is collected, is through the contact form, if you choose to submit an enquiry. This is only used for contacting you regarding your enquiry and bookings with Firefly Pilates.

Cookies in use on this website:

NameProviderExpiryPurpose yearsRegisters a unique ID that is used to generate statistical data on how the visitor uses the website. dayUsed by Google Analytics check if the cookies are enabled on the browser to provide appropriate user experience to the users. 
1P_JARgoogle.comUsed to collect site statistics and track conversion rates.
CONSENTgoogle.com1 dayCookie session
NIDgoogle.comContains a unique ID Google uses to remember your preferences and other information.
_GRECAPTCHAgoogle.comUsed by Google ReCaptcha for the purpose of providing its risk analysis on the Contact form.
playervimeo.com1 yearSaves the user’s preferences when playing embedded videos from Vimeo.
sync_active  vimeo.comPersistent Contains data on visitor’s video-content preferences – This allows the website to remember parameters such as preferred volume or video quality. The service is provided by
vuidvimeo.com2 yearsCollects data on the user’s visits to the website, such as which pages have been read.

We use session cookies which only last as long as your online session, and disappear from your computer or device when you close your browser (like Internet Explorer or Safari).

Strictly necessary cookies let you use all the different parts of this website effectively. Without them, some services can’t be provided. We have set strictly necessary cookies that collect information on which web pages visitors go to most often so we can improve our online services.

Third-party cookies can be present in your browser, which are set by someone other than the owner of the website you’re visiting. Some Firefly Pilates web pages may also contain content from other sites like Facebook, YouTube, or Twitter, which may set their own cookies. Also, if you share a link to a Firefly Pilates page, the service you share it on (for example, Facebook) may set a cookie on your browser. We have no control over third-party cookies – you can turn them off, but not through us.

Some websites use advertising networks to show you specially targeted adverts when you visit. These networks may also be able to track your browsing across different sites. We don’t set advertising cookies on this website.

How can I stop my internet browser from tracking my info?

You can change your browser’s settings to tell you when cookies get sent to it and to block certain kinds of cookies or refuse cookies altogether. Check the Settings > Security & Privacy section in your browser for more info. If you use Google Chrome, you can also view and block individual cookies for a website by clicking on the little padlock icon in front of the URL.

How do web browsers track my info?

They use various technical tools, including:

  • Cookies
  • IP addresses
  • HTTP referrer
  • Tracking scripts
  • User agents
  • Browser fingerprinting.

The “Do Not Track” (DNT) setting

Some internet browsers have a DNT setting. This sends a signal to websites asking them not to track your browsing.

How to avoid web beacons and other tracking technologies

You can normally render them ineffective by switching off cookies in your browser. There are also browser add-ons and extensions that specifically block web beacons.

To avoid web beacons in emails, you can turn off images in your email service. Check your email’s Help section to find out how.